Examples of our Work

Success Stories

Cleveland Orthodontics

alphatech keeps dental Xrays’ and customer records safe, and the IT systems squeaky clean.

The alphatech team are just always there to quickly resolve any IT problems, leaving our professional team to get on with what they do best. Since moving to Rob and alphatech we’ve had no data corruption or downtime from viruses. We have peace of mind knowing our data is safe and secure. Its so easy to comply with Care Quality Commission standards knowing alphatech always has our systems protected and backed up.

Customer

Cleveland Orthodontics are based in Teesside working across their main orthodontic practice based in Middlesbrough and their remote outreach service in Redcar. They offer a wide range of dental treatments for children and adults across the Tees Valley and Durham areas.​

As a specialist orthodontic practice, the team are committed to providing contemporary high-quality orthodontic care within calm, peaceful surroundings whether it’s for their NHS or private patients.​

Challenge

Offering a professional service is the key focus for the Cleveland Orthodontics team, and to do this their IT systems must work seamlessly. Whether its receptionists making appointments and calmly meeting and greeting patients, or dental teams completing dental records, saving xrays etc.​

IT services plays a big part in ensuring a professional service can be delivered. Critically the practice needed to feel confident it was complying with the Compliance of Information Governance and exceed the Care Quality Commission standards which govern this industry sector.​

Solution

alphatech conducted site visits and after discussions with the team recommended several IT solutions that have helped the practice run efficiently and effectively for over 7 years.​

alphatechs service includes supply of their broadband provision, daily cloud based back up of patient data and xrays, hosted exchange e-mails and 24/7 monitoring of their IT systems. ESET Antivirus and Encryption security products keeps all the practice data safe and secure. Importantly the practice have access to our friendly IT engineers who are here to provide rapid IT support for all those inevitable IT hiccups.​