Service Desk

Remote Support

Our team of IT experts are on hand to help when you need IT! We can fix most IT issues by remotely connecting to your computer. The exceptions are when the computer is not turning on, hardware faults, and internet access issues. In those situations, we can either perform the work on-site, or you can bring your computer to our office.

If you are experiencing technical difficulties and you are able to access the internet on your device, email us or call us on 01642 309767 to arrange a remote support session.

Remote Support enables us to fix most IT issues by connecting remotely to your computer. It means we can access your computers to provide maintenance and support without being physically in the room with you. Once connected, we take control of the computer we’re servicing and perform whatever task is needed, such as installing updates or troubleshooting issues.