Terms & Conditions

The not so small print.

Conditions of Use

The use of, access to or the submitting of information to the Alpha Technology Systems Ltd web site shall be deemed acceptance of the terms and conditions below (‘Terms’). These Terms may be altered from time to time and the continued use of, access to or the submission of information to the web site will be deemed acceptance of the altered Terms.

Contents of the Website

All information contained on the web site is for general information purposes only and may be altered at any time by Alpha Technology Systems Ltd without prior notice.

Links

The web site may contain links to third party web sites from time to time; such links are provided for information purposes only. Alpha Technology Systems Ltd is not responsible for the content of or the accuracy of information contained on such web sites. Alpha Technology Systems Ltd hereby excludes all liability for any claims, loss, demands or damages of any kind whatsoever howsoever arising as a result of accessing third party web sites from the links contained in the web site.

Data Protection Act

Alpha Technology Systems Ltd in accordance with the Data Protection Act shall use any information submitted to the web site by visitors. Any visitor who submits information to the web site warrants that the information provided is complete, true and accurate in all respects. We will use your information and the subsequent information we collect about you, to create a database. Alpha Technology Systems Ltd will use this database and the information it contains. Alpha Technology Systems Ltd may contact you about their services. This will be done in accordance of GPDR guidelines and permissions.

Legal Notice

You may not reproduce or distribute any information or any images from the Alpha Technology Systems Ltd web site in its whole or in any part what so ever, without the prior written authority of Alpha Technology Systems Ltd. All requests are to be sent in writing to the address found on our contact page.

Change of Information

All information including data, facts, links and images included on this web site have been written, edited and compiled by Alpha Technology Systems Ltd and can be subject to immediate change without notice.

Complaints Escalation Procedure

We aim to give outstanding service and value for money; however, we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.

If you are unhappy with any of our services or you feel that you have not received a satisfactory response from our helpdesk, you can send your complaint directly:

  • By writing to our registered address Alpha Technology Systems Ltd, Unit 40 (L), Metcalfe Road, Woodstock Way, Skippers Lane Industrial Estate, Middlesbrough, TS6 6PT.
  • By e-mailing us on customercare@alphatechitsolutions.co.uk

If your complaint refers to a job we have undertaken for you please provide your quote/invoice number and clear details of the problem. If you are a monthly IT Support customer and the issue relates to a repair/fix problem please provide issue details, the key contact who logged the issue and details of the problem.

On receipt of your complaint our Complaints Manager will thoroughly investigate any issues raised and propose a course of action for resolution. You will receive confirmation that your complaint has been acknowledged within 3 working days. And we will aim to provide you with a satisfactory response within 10 working days.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

Disclaimer

Alpha Technology Systems Ltd does not guarantee the accuracy, reliability, completeness or timeliness of any information contained on the web site or any information submitted to the web site by third parties. Any advice given on the website is for information purposes only. Professional advice should be sought before applying any advice to particular circumstances. Alpha Technology Systems Ltd does not guarantee that the web site is free of computer viruses or any other harmful devices (‘Harmful Devices’) and accordingly Alpha Technology Systems Ltd shall not be liable for any loss or damage whatsoever howsoever arising from any Harmful Devices. In no event shall Alpha Technology Systems Ltd be liable for any direct, indirect, special or consequential damages or loss (including, but not limited to, loss of profits, business, revenue, goodwill, and/or any claims made under third party contracts) howsoever arising (whether in contract, tort or otherwise) out of any access to the web site or use of any information contained on the web site.