A window of opportunity… alphatech’s IT services and security allows Celestial Windows to focus on delivering a quality service, building their business and profit.
Outsourcing our IT support it has given me more time to stick to what I’m good at. My staff are extremely happy and if we experience any IT issues one simple call to alphatech and the problem is all sorted. I strongly advise if any business is experiencing IT difficulties to leave it to the experts . Your time is worth much more than the cost of this support.
Customer
Celestial Windows are a Middlesbrough based, family run business providing quality windows and doors to families and businesses across Teesside.
Celestials main aim has always been, and always will be, to provide their customers with a quality product that will stand the test of time and then some more! Their team pride themselves on manufacturing and fitting a great product following up with impeccable customer service.
Challenge
Celestial were experiencing many IT problems including, computers running slow, random restarts, and computers that wouldn’t print, connect to the internet or server. They were also struggling with their emails, out of date antivirus and ads popping up.
Atif was spending a significant amount of time under computer desks stressfully trying to fix these issues daily. Celestials IT system was negatively effecting the efficiency of their business and frustrating the staff who were trying against the odds to do a positive job.
Solution
alphatech conducted a site visit and recommended several IT solutions that have successfully helped Celestial Windows deliver their business aims. Solutions have included provision of daily cloud based back up, moving their e-mails to Office 365 taking advantage of the additional security offered by Microsoft. ESET Endpoint Antivirus now keeps all the business data safe and secure.
The alphatech team provide 24/7 monitoring of the IT systems, where we identify any issues and resolve them straight away. Importantly just like Celestial alphatech prides itself on its customer service. So the Celestial team have the benefit of support from our friendly IT engineers who are here to provide rapid IT support for all those inevitable IT hiccups.